Do you need a doctor's referral to see a physio?

No - you do not need a doctor's referral to see a Physio. The only time you need a referral is if you want to claim the cost of your treatment through Workcover (i.e. you injured yourself at work), Veteran's Affairs or 3rd Party Insurance (i.e. a car accident insurance claim).

How do I pay for my treatment?

For your convenience we provide the HICAPS system for on-the-spot processing of private health fund rebates (if you are covered for physio by your health fund you just swipe your health fund card, your rebate is processed automatically and you only have to pay the difference). Payment is required at the time of treatment and we accept cash, MasterCard, Visa and EFTPOS. If your treatment costs are being claimed through Workcover or Veterans Affairs then once the appropriate paperwork is in place there is no cost to you.

What if I am running late or cannot make my appointment?

If you are running late then please call your clinic to let them know so your physio can try to plan their diary to accommodate you, or you may be able to reschedule your appointment to later that day. If you are unable to attend your appointment then we require at least 6 hours notice otherwise a $20 cancellation fee will be charged. Cancellation fees are not kept by Precision Physio, they are donated directly to the children we sponsor through World Vision Charity. We ask clients to make every effort to keep their scheduled appointments to avoid us having to turn other clients away when we are fully booked.

What if I am a WorkCover, Department of Veterans Affairs or EPC (Medicare) patient?

We accept payment directly from WorkCover, Veterans Affairs and Medicare. For each of these you need to have a referral from your nominated treating doctor and all necessary paperwork from your employer or the insurance company. With Medicare the access to physio is strictly limited and your GP must confirm that you are eligible and fill out the appropriate paperwork before treatment can be started. Once all of your paperwork is in place then we are able to deal directly with these organisations and there is no cost to you.

What should I wear to my first visit? Will I have to undress?

Comfortable clothing is recommended for your treatment sessions and we also provide shorts and gowns whenever needed. This allows access to your injured area for effective assessment and treatment. Your modesty and privacy extremely important to us and are fully protected at all times.